NPD Executive - Cosmetic and Skin Care

Profile:
We are looking for a NPD Executive to join our growing Cosmetic & Ayurveda Manufacturing & Nutraceuticals Company to create and nurture long term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. If you also have a background in Customer Service and Knowledge of working in same industry, we’d like to meet you. Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities:
? Build Relationships with Key Employees among Customers
? Create Plans to Address Clients’ Business Needs
? Advise Clients on Creating Profitable Processes
? Schedule Regular Meetings with Customers to Ensure they Are Satisfied
? Act as Point Of Contact for Complaints and Escalate Issues As Appropriate
? Help Sales Team Up-Sell or Cross-Sell Services and Products
? Ensure Both the Company and Clients Adhere To Contract Terms
? Study Competition to Find New Ways to Retain Customers
? Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers’ Needs
? Handling Inquiries coming on company portals & helps to achieve team target.
? Coordinate internal resources and third parties/vendors for the flawless execution of projects
? Ensure that all projects are delivered on-time, within scope and within budget
? Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
? Ensure resource availability and allocation
? Develop a detailed project plan to track progress
? Use appropriate verification techniques to manage changes in project scope, schedule and costs
? Measure project performance using appropriate systems, tools and techniques
? Report and escalate to management as needed
? Manage the relationship with the client and all stakeholders
? Perform risk management to minimize project risks
? Establish and maintain relationships with third parties/vendors
? Create and maintain comprehensive project documentation

Requirements:
? Proven experience as a NPD executive or Client Coordinator Or Sales Executive
? Proven track record of meeting and exceeding targets
? Background in customer service; industry knowledge is a plus
? Experience tracking relevant KPIS (e.g. customer satisfaction)
? Proficient in MS office, with working knowledge of CRM
? A customer-oriented attitude
? Excellent communication and negotiation skills
? Problem-solving aptitude
? Ability to work well with a team
? Have technical knowledge in cosmetics & business management
? Proven Experience in sales target achievement of 1-2 yrs.