Client Coordinator

Key Responsibilities

• Act as the primary point of contact for clients, addressing inquiries and concerns promptly.
• Manage client appointments, bookings, and scheduling to ensure seamless service delivery.
• Coordinate between clients and internal teams for efficient workflow.
• Maintain accurate client records and update information in the database.
• Assist in onboarding new clients, explaining services, and providing necessary documentation.
• Follow up with clients post-service to gather feedback and enhance customer experience.
• Handle client complaints professionally and escalate issues when necessary.
• Collaborate with marketing and sales teams to support promotional activities and client engagement.
• Ensure all client interactions align with the companys wellness-focused values and service standards.

Requirements

• Bachelors degree in Business Administration, Hospitality, or a related field.
• 2+ years of experience in client service, customer relations, or coordination roles (preferably in the wellness, healthcare, or hospitality sector).
• Strong communication and interpersonal skills with a client-centric approach.
• Excellent organizational and multitasking abilities.
• Proficiency in CRM software, Microsoft Office, and scheduling tools.
• Ability to remain calm and professional in high-pressure situations.
• Passion for the wellness industry and a desire to contribute to a positive client experience.