Client Coordinator

• Build Relationships with Key Employees among Customers • Create Plans to Address Clients' Business Needs • Advise Clients on Creating Profitable Processes • Schedule Regular Meetings with Customers to Ensure they Are Satisfied • Act as Point Of Contact for Complaints and Escalate Issues As Appropriate • Help Sales Team Up-Sell or Cross-Sell Services and Products • Ensure Both the Company and Clients Adhere To Contract Terms • Study Competition to Find New Ways to Retain Customers • Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers' Needs • Handling Inquiries coming on company portals & helps to achieve team target. • Coordinate internal resources and third parties/vendors for the flawless execution of projects • Ensure that all projects are delivered on-time, within scope and within budget • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility • Ensure resource availability and allocation • Develop a detailed project plan to track progress • Use appropriate verification techniques to manage changes in project scope, schedule and costs • Measure project performance using appropriate systems, tools and techniques • Report and escalate to management as needed • Manage the relationship with the client and all stakeholders • Perform risk management to minimize project risks • Establish and maintain relationships with third parties/vendors

Requirements: • Proven experience as a NPD executive or Client Coordinator Or Sales Executive • Proven track record of meeting and exceeding targets • Background in customer service; industry knowledge is a plus • Experience tracking relevant KPIS (e.g. customer satisfaction) • Proficient in MS office, with working knowledge of CRM • A customer-oriented attitude • Excellent communication and negotiation skills • Problem-solving aptitude • Ability to work well with a team • Have technical knowledge in cosmetics & business management • Proven Experience in sales target achievement of 1-2 yrs.