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HCL TECH Hiring For Service Desk - Hyderabad
HCLTech
·
1-6 years
Hyderabad / Secunderabad
10 vacancies
HCL TECH Hiring For Service Desk - Hyderabad
HCLTech
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
JD.
Required - Exp 6 Months - 5 Yrs
Education – Graduation
Location – Hyderabad
Good Communication with International Voice Support experience.
- Experience in Troubleshooting Active Directory, RSA Token, VPN, Citrix, VDI related issues.
- Basic knowledge on MS office.
Roles & Responsibilities.
- To maintain high login Efficiency (Availability) for customers
- To resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
- To update worklogs and follow shift for escalation process and process compliance.
Employment Type: Full Time, Permanent
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HCLTech Benefits
A diverse, international culture that values your whole self An employment that you can trust in Career opportunities on your terms Enriching job experiences 
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