Excellent Opportunity with HCLTech For OTC, Billing, Order management,

Excellent Opportunity with HCLTech for OTC, Billing, Order management (Purchase order & Sales order) - Chennai.

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 222,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.

The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can become the best version of themselves that they can be.

If all this sounds like an environment you'll thrive in, then youre in the right place. Join us on our journey to advancing the technological world through innovation and creativity.

Skill : OTC, Billing, & Order management (Purchase order & Sales order) ,Contract Setup

Date: 13th & 14th Feb 2025

Venue: No 602/3 Elcot Economic Zone, Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai - 600119

Contact Person:

Maithreyee - maithreyee.a@hcltech.com

Your Role & Responsibilities:

The main objective of an Order, Entry & Installation agent is to achieve the daily, weekly & monthly targets for his/her group. This is achieved by handling orders and issues in an effective and timely manner in line with Xerox policy. Working with other teams, management, and country teams as well as directly with Customers/Partners.

Achievement of Weekly/Monthly/Quarterly targets and SLA

Regular communication to team Leader

Been driven and motivated to achieve targets set.

Robust escalation process.

Resilient under pressure and ability to quickly adapt to unforeseen work demands.

To manage effectively designated teamwork-flow to achieve SLA and Targets

Input & Process Orders & Returns

Validation of Orders and Pricing

Management of relevant customer details

To ensure compliance with work instructions and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules.

To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets

To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management information.

Equality & Opportunity for All:

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.