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Senior Customer Experience Engineer
Harness
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver happiness to our users - handle and resolve Tier 1-3 product support issues with minimum involvement from developers. Run the incident management process for major customer issues and resolve them in the timely manner meeting the SLA.
- Help our users with onboarding, third party integrations, license management and feature requests
- Collaborate with Product and Engineering (as required) teams to enhance the user experience of the platform
- Team up with the account managers (CSM) to onboard and support our customers
- Provide technical guidance and best practices as the subject matter expert in our modules
- Help write and maintain our internal and external knowledge base
- Advocate customer needs/issues cross-functionally
- 2+ years of experience as a developer or in devops engineer/sre roles
- Significant experience working with Linux
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Strong knowledge with one of the cloud native platform
- Ability to troubleshoot networking issues that may prevent communication between different components
- Excellent customer-facing skills and interest in working with customers onsite and remotely
- Hands-on experience with Kubernates and its ecosystem
- Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
- Knowledge of CRM systems (Zendesk, Jira, Confluence)
Work Location
Bangalore. The successful candidate will be expected to be in the Bangalore office 3x / week.
What you will have at Harness - Competitive compensation
- Comprehensive healthcare benefits
- Employee Assistance Program (EAP)
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.s Best Workplace Awards 2022
- Harness on LinkedIn: Americas Great Companies to Work For -- And What You Can Learn From
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
Read full job descriptionPrepare for Customer experience roles with real interview advice
People are getting interviews at Harness through
People are getting interviews through
(based on 4 Harness interviews)
Campus Placement
Referral
Job Portal
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Harness are saying
What Harness employees are saying about work life
based on 89 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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