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37 Harness Jobs

Senior Customer Experience Engineer

2-6 years

Bangalore / Bengaluru

1 vacancy

Senior Customer Experience Engineer

Harness

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

  • Deliver happiness to our users - handle and resolve Tier 1-3 product support issues with minimum involvement from developers. Run the incident management process for major customer issues and resolve them in the timely manner meeting the SLA.
  • Help our users with onboarding, third party integrations, license management and feature requests
  • Collaborate with Product and Engineering (as required) teams to enhance the user experience of the platform
  • Team up with the account managers (CSM) to onboard and support our customers
  • Provide technical guidance and best practices as the subject matter expert in our modules
  • Help write and maintain our internal and external knowledge base
  • Advocate customer needs/issues cross-functionally
About you
  • 2+ years of experience as a developer or in devops engineer/sre roles
  • Significant experience working with Linux
  • Scripting knowledge (Bash/Shell/JSON/YAML)
  • Strong knowledge with one of the cloud native platform
  • Ability to troubleshoot networking issues that may prevent communication between different components
  • Excellent customer-facing skills and interest in working with customers onsite and remotely
  • Hands-on experience with Kubernates and its ecosystem
  • Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
  • Knowledge of CRM systems (Zendesk, Jira, Confluence)
Work Location
Bangalore. The successful candidate will be expected to be in the Bangalore office 3x / week.
What you will have at Harness
  • Competitive compensation
  • Comprehensive healthcare benefits
  • Employee Assistance Program (EAP)
  • Paid Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team-building events
  • Recharge & Reset Program
  • Monthly internet reimbursement
  • Commuter benefits
Harness in the news:
  • Harness Grabs a $150m Line of Credit
  • Welcome Split!
  • Harness Recognized in Inc.s Best Workplace Awards 2022
  • Harness on LinkedIn: Americas Great Companies to Work For -- And What You Can Learn From
  • #6 - Glassdoor Best Places to Work 2021 list
  • #17 on Forbes Top 50 Cloud Companies to Work For
  • #47 on LinkedIn Top 50 Companies to Work For
  • #2 on Quartz 2021 list best places to work for remote workers
  • 2021 Career Launching Companies List
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

Employment Type: Full Time, Permanent

Functional Areas: IT Hardware & Telecom

Read full job description

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What people at Harness are saying

What Harness employees are saying about work life

based on 91 employees
96%
94%
71%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Harness Benefits

Submitted by Company
Child care
Cafeteria
Team Outings
Education Assistance
Soft Skill Training
Health Insurance +7 more
Submitted by Employees
Work From Home
Team Outings
Health Insurance
Free Food
Cafeteria
Job Training +6 more
View more benefits

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Harness Bangalore / Bengaluru Office Location

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Bengaluru/Bangalore Office
24th Main Rd, Agara Village, 1st Sector, HSR Layout Bengaluru, Karnataka 560102 Bengaluru/Bangalore
560102

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