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Harness
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37 Harness Jobs
Senior Customer Experience Engineer
Harness
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Deliver happiness to our users - handle and resolve Tier 1-3 product support issues with minimum involvement from developers. Run the incident management process for major customer issues and resolve them in the timely manner meeting the SLA.
- Help our users with onboarding, third party integrations, license management and feature requests
- Collaborate with Product and Engineering (as required) teams to enhance the user experience of the platform
- Team up with the account managers (CSM) to onboard and support our customers
- Provide technical guidance and best practices as the subject matter expert in our modules
- Help write and maintain our internal and external knowledge base
- Advocate customer needs/issues cross-functionally
- 2+ years of experience as a developer or in devops engineer/sre roles
- Significant experience working with Linux
- Scripting knowledge (Bash/Shell/JSON/YAML)
- Strong knowledge with one of the cloud native platform
- Ability to troubleshoot networking issues that may prevent communication between different components
- Excellent customer-facing skills and interest in working with customers onsite and remotely
- Hands-on experience with Kubernates and its ecosystem
- Familiarity with monitoring tools (e.g., APM) and/or Log Analyzers (e.g., Splunk)
- Knowledge of CRM systems (Zendesk, Jira, Confluence)
- Competitive compensation
- Comprehensive healthcare benefits
- Employee Assistance Program (EAP)
- Paid Time Off and Parental Leave
- Monthly, quarterly, and annual social and team-building events
- Recharge & Reset Program
- Monthly internet reimbursement
- Commuter benefits
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- Harness Recognized in Inc.s Best Workplace Awards 2022
- Harness on LinkedIn: Americas Great Companies to Work For -- And What You Can Learn From
- #6 - Glassdoor Best Places to Work 2021 list
- #17 on Forbes Top 50 Cloud Companies to Work For
- #47 on LinkedIn Top 50 Companies to Work For
- #2 on Quartz 2021 list best places to work for remote workers
- 2021 Career Launching Companies List
Employment Type: Full Time, Permanent
Functional Areas: IT Hardware & Telecom
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