Creative Director - Customer Experience

A Career at HARMAN
As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

5 -7 direct reports managing and leading team of 40-50 Designers (User Experience, Interface Design, Interaction Design, Visual Design) across our India locations.

What You Will Do

• Manage day-to-day team leadership, including hands-on creative guidance, direction, and priorities to ultimately ensure project success is defined and achieved
• Oversee simultaneous projects from inception to completion - scoping, reviewing project plans, designs, and through to deliverables
• Collaborate with other delivery experts and teams across HARMAN
• Result driven, personally responsible to ensure the highest quality of design direction, style, and methodology
• You are a constantly growing and learning to provide expert direction to the team, the clients, and as a thought leader to the industry
• Identify and drive process improvements to meet project and team needs
• Hands-on leadership to deliver with your team and best utilize the skillset to exceed client expectations and elevate client engagement
• Participate in recruiting and hiring a strong multidisciplinary design team
• Promote a culture of innovation and teamwork based in professionalism and quality
• Inspire your creative team with the energy, passion, and thought leadership to build a healthy, long-term organization
• Mentor and grow the careers of your direct reports
• Support Design-Lead go to market strategies, POVs, and training to empower sales
• Lead the creative role of business development to establish and nurture good client working relationships in new business development activities through to account leadership
• Effectively communicate, motivate, coach, and develop design excellence
• Personally lead and take full responsibility of top-tier clients
• Make, lead, and own decisions to further the team, the offerings, the disciplines and results
• Establish credibility throughout the organization as an effective leader
• Maintains a presence in the design industry and local design community by writing articles, contributing to publications, speaking at conferences, and/or sitting on panels
• Evangelize our design practice to internal and external stakeholders from designers to executive leadership

What You Need

• 15+ years of experience with at least 6 years of experience in a leadership or management role leading digital design/product teams.
• Design focused Bachelor/Master s degree
• Business and design fluency in written and spoken English
• Consulting experience of creative offering
• Exposure to working across time zone and locations
• Portfolio samples of recent and relative work
• Proven experience managing, training and mentoring designers
• Proven experience in the fields of design for VR/AR, AI, Voice, Data Visualization in industries such as Healthcare, Industrial, Retail, Travel and/or Hospitality
• Strong understanding of Design-Lead Product Strategies and Human Centered Design
• Recent experience launching complex digital products
• Should be able to analyze and understand new domains quickly, become the timely expert
• Ability to maintain context on multiple assignments to contribute effectively on all
• Ability to spearhead stakeholder discussions
• Function as teams advocate, to the engineering, analytics, sales, and project management teams
• Strong leadership and people management skills
• Strong Knowledge of the design process and program management
• Ability to negotiate and coordinate across multiple groups, disciplines, and time zones

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• Access to HARMAN Campus Fitness Center and Cafeteria
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer . All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.