Add office photos
All Filters
210 HARMAN Jobs
Support Specialist and Duty Manager
4-5 years
Bangalore / Bengaluru
1 vacancy
Support Specialist and Duty Manager
HARMAN
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- Support specialist- I
The Elevator Pitch: Why will you enjoy this new opportunity
Are you passionate about learning and working with new VMware cloud technology and expanding your current technical expertise all while solving complex problems for key customersAre you a natural collaborator that craves working with enthusiastic, creative, customer focused teams that support the worlds leading edge software products spanning every imaginable industry across the entire globe
Our Global Support organization supports over 250,000 companies in 100+ differ
Workspace ONE is the global leader and innovator in enterprise-grade Mobile Security, Mobile Device Management, Mobile Application Management, Mobile Email Management, and Mobile Content Management solutions designed to simplify mobility.
Workspace ONE empowers organizations across a wide variety of industries to deploy, secure, track and manage all their mobile assets with advanced analytics and reporting. With Workspace ONE, corporate IT departments can streamline and automate the management and support of mobile devices; reduce the cost and effort of device deployments; and increase IT efficiencies and response times.
As the largest mobile device management provider, Workspace ONE offers the most comprehensive mobility management solution and delivers an integrated, real-time view of an entire fleet of corporate and employee-owned Apple iOS, Android, BlackBerry, Symbian and Windows devices.
Workspace ONE Video Library
As Support specialist III member, you will have the responsibility to support Workspace ONE (previously Airwatch) customers. You will work closely with our Global Support Services teams, Engineering, Sales, and Product Marketing teams to ensure that VMware is delivering overall superior service and support to our customers.
Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing
As a Support specialist I team member on the VMware SST team, you will complete an extensive and refined on-boarding designed to enhance your knowledge of key VMware Workspace one components and help our customers troubleshoot, understand, and overcome challenges in their operation.
- When you join the team, the process begins with your success in mind. Your education and training will be paramount from day 1. Your primary focus is completing the extensive understanding of Vmware workspace one product and account handling.
- Once onboarding is achieved, you will collaborate with your peers to support global customers issues.
- You be given an opportunity to work with technical support engineers to expand your troubleshooting, research to resolve Workspace one product issues.
- Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days. As you expand your skill set your opportunities will expand at VMware.
The Work: What type of work will you be doingWhat assignments, requirements, or skills will you be performing on a regular basis
- Resolve customer s issues via the Chat, Telephone, email, or Webex session.
- Regular follow ups with customers with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Help drive and influence team behaviour that enhances the customer experience and helps meet or exceed company goals.
- Handle internal and external escalations which are within the team s scope.
- Reproducing issues in-house and responding back in a timely manner with Continual follow ups with customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Provide initial remote technical troubleshooting on all the Workspace One SME s and EUC products.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use.
- Work directly with our Internal teams such as Technical Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.
What are the benefits and perks of working at VMware
- You and your loved ones will be supported with a competitive and comprehensive benefits package. Explore the VMware Benefits page for additional details. Please note, benefits change by country, please select your country from the drop-down menu at the top right corner. www.benefits.vmware.com
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Specialist roles with real interview advice
People are getting interviews at HARMAN through
People are getting interviews through
(based on 160 HARMAN interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
44%
10%
9%
6%
4%
3%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at HARMAN are saying
Support Specialist salary at HARMAN
reported by
1
employee
with 5
years exp.
₹6.8
L/yr - ₹8.6
L/yr
9%
more
than the average Support Specialist Salary in India
View more details
What HARMAN employees are saying about work life
based on 2.6k employees
Flexible timing
Monday to Friday
No travel
Day Shift
HARMAN Benefits
View more benefits
Compare HARMAN with
Bose
Compare
Jbl
Compare
Sennheiser
Compare
Sony
Compare
LG Electronics
Compare
Samsung
Compare
Philips
Compare
Apple
Compare
Microsoft Corporation
Compare
Compare
Vivo
Compare
OPPO
Compare
Dell
Compare
Godrej & Boyce Manufacturing
Compare
Voltas
Compare
Whirlpool
Compare
Panasonic Life Solutions India
Compare
Daikin
Compare
Xiaomi
Compare
Panasonic
Compare
Similar Jobs for you
HARMAN Bangalore / Bengaluru Office Locations
Bengaluru Office
150, Shivaji Nagar, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066, India
Bengaluru
View on map
Bengaluru Office
Plot No. 3 & 3A, Eoiz Industrial Area, Sadaramangala, Krishnarajapura, Bengaluru, Karnataka 560066, India
Bengaluru
View on map
Share an Interview