Assistant Manager D2C

Key Responsibilities:

1. Sales Execution:

• Product Knowledge: Develop a deep understanding of the company's products or services to effectively communicate their benefits and features to customers.
• Sales Targets: Achieve and exceed individual sales targets through direct interactions with customers, both online (via e-commerce platforms) and offline (e.g., pop-up shops, in-store, or at events). We offer a Fixed handsome salary along with a very attractive incentives that will directly impact your earnings, making this a highly rewarding role for those who are driven to succeed.
• Lead Generation & Conversion: Identify and nurture potential leads through various marketing and outreach efforts, converting them into paying customers.
• Cross-Selling & Upselling: Promote complementary products or services to enhance the overall value of the customer's purchase, improving the average order value.

2. Customer Relationship Management (CRM):

• Customer Support: Assist customers by addressing their inquiries, resolving complaints, and providing guidance on product features and availability. Respond promptly to customer concerns through various channels (email, live chat, social media, etc.).
• Customer Engagement: Build lasting relationships with customers by providing personalized service, following up on previous purchases, and offering relevant promotions or new product launches.
• Loyalty Programs: Actively promote customer loyalty programs, encouraging repeat purchases and engagement with the brand.

3. E-Commerce & Online Sales:

• Order Management: Process and track customer orders, ensuring smooth transactions and timely deliveries. Manage order updates and communicate proactively with customers regarding order status.
• Website Support: Collaborate with the e-commerce team to ensure product availability and accuracy of online listings (product descriptions, pricing, images, etc.). Monitor online sales trends and suggest strategies to improve performance.
• Social Media Engagement: Assist in promoting products and brand campaigns on various social media platforms, engaging with customers through posts, direct messages, and comments.

4. Sales Strategy & Reporting:

• Sales Reporting: Maintain accurate records of customer interactions, sales activities, and pipeline status. Provide regular updates on sales performance, customer feedback, and any issues that may affect sales.
• Market Feedback: Gather customer insights and competitive intelligence to help the sales and marketing teams refine product offerings, pricing strategies, and promotional campaigns.
• Collaboration: Work closely with the marketing, product, and customer service teams to implement integrated sales strategies that align with company goals.

5. Brand Representation & Customer Advocacy:

• Brand Ambassadorship: Represent the companys brand in a professional and enthusiastic manner. Ensure that all interactions reflect the companys values and culture.
• Product Demonstrations: Provide live product demonstrations (when applicable) and assist in product trials to enhance the customer experience.
• Event Participation: Assist in pop-up stores, exhibitions, or promotional events as needed to drive sales and increase brand visibility.

Qualifications:

• Education:
• Bachelors degree in Business, Marketing, or a related field (preferred, but not required).
• Experience:
• 2-5 years of experience in a sales, customer service, or retail role, preferably within a D2C (Direct-to-Consumer) or e-commerce environment.
• Proven track record of meeting or exceeding sales targets.
• Familiarity with CRM tools is a plus.

Skills:

• Strong Communication: Excellent verbal and written communication skills to engage with customers, understand their needs, and articulate product benefits.
• Customer-Centric: Strong focus on delivering outstanding customer service and creating positive experiences.
• Tech-Savvy: Comfort with using online sales tools, CRM systems, and social media platforms to engage with customers.
• Problem-Solving: Ability to address customer issues and find effective solutions in a timely manner.
• Sales Acumen: Solid understanding of sales processes and techniques, including lead generation, closing sales, and upselling.

Key Attributes:

• Results-Oriented: Motivated by achieving and surpassing sales goals.
• Team Player: Collaborative, with the ability to work in a team environment and support colleagues when necessary.
• Adaptable: Comfortable working in a dynamic and fast-paced D2C environment, with the ability to adapt to changing customer preferences and sales strategies.
• Organized: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Tech-Savvy: Comfortable using various digital tools and platforms, from CRM systems to e-commerce sites and social media.

Working Conditions:

• Hours: Standard office hours with occasional evening or weekend shifts based on business needs.
• Work Environment: Primarily remote or in a dynamic retail/office setting, depending on the company structure.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance and other employee benefits.
• Opportunities for career advancement in a growing and innovative company.
• Employee discounts and perks on products and services.

Reporting To

D2C Manager / Head