Business Operation Manager

Summary

The Professional Services Business Operations Specialist plays a vital role in ensuring the smooth and efficient operation of the Services organization. In this dynamic position, you will focus on project administration, operational support, contract management, and driving process improvements. We are looking for an energetic individual who thrives in a collaborative team environment and is passionate about continuous learning and growth.

You will be working in the Guidewire Bangalore office, and will report to the Professional Services Business Operations Manager.

Job Description

Responsibilities:

• Oversee and resolve internal customer requests via Salesforce cases, providing top-tier support.

• Efficiently prioritize and manage multiple time-sensitive cases simultaneously.

• Prepare, review, and approve sales and contractual documents (e.g., Statements of Work, Work Orders, Change Orders, Proposals, RFIs, and estimates) for both standard and custom deals, ensuring compliance with Guidewire s policies.

• Support global field consultants with invoicing and month-end billing processes.

• Address and resolve employee inquiries regarding resource assignments, expenses, travel policies, and other operational topics.

• Assist with project set-up, tracking, and maintenance within our Professional Services Automation (PSA) tool.

• Collaborate cross-functionally with key stakeholders (Professional Services, Finance, and Legal) to resolve or approve customer rates and billing discrepancies promptly.

• Create and manage annual rate increase notifications and update internal systems with the latest rates as needed.

• Identify and implement process enhancements to streamline operations and improve efficiency.

• Develop and document standard operating procedures to ensure consistent application across the team.

Required skills and experience:

• 5-7 years combined experience in technical services operations or Professional Service with at least 2 years in a leadership or managerial role.

• Strong background in invoicing, billing, and/or financial analysis.

• Must be able to read and interpret contractual language with regards to project set-up details (i.e., rates, start and end dates, expense policies, etc.).

• Experience with basic project management (i.e., defining goals, tracking progress, reporting status, and meeting milestones).

• Experience with basic system administration tasks.

• Experience with Salesforce.com desired

• Proficiency in Google GMail, Documents, and Sheets

• Excellent communication and active listening skills. Comfortable talking to internal customers via email, chat, or phone.

• Ability to work both in a small team environment with shared responsibilities and independently with little or no supervision direction, while demonstrating collegiality.

• Outstanding attention to detail with a strong ethic of personal responsibility.

• Great problem-solving, analytical, and organizational skills.

• During month-end and quarter-end periods, a flexible schedule may be necessary to provide support to customers across different time zones.

About Guidewire

Guidewire is the platform PC insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest RD team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where its applicable to the position.