Lead Process Trainer

Develop, implement, and monitor training programs within an organization.
Supervise technical training for staff.
Conduct orientation sessions.
Create brochures and training materials.
Develop multimedia visual aids and presentations.
Create testing and evaluation processes.
Prepare and implement training budget.
Evaluate needs of company and plan training programs accordingly.
Conduct performance evaluations.
Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Manage staff of classroom facilitators Provide performance feedback.
Conduct continuing education training.
Provide leadership development education.
Build solid cross-functional relationships.
Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
Assist with the development of strategic plans.
Shall understand and abide by the organizations s information security policy and protect the confidentiality , integrity and availability of all information assets.
Shall report incidents related to security of information to concerned authorities.

What You Will Need :
Degree / Global Accent Trainer - American Accent
7+ Years experience
To be able to prepare training content.
To deliver effective quality training.
To be able to monitor calls and provide feedback to the agents on the floor.
To inspire trainees and agents to perform better.
To be able to prepare training content.
To deliver effective quality training.
To be able to monitor calls and provide feedback to the agents on the floor.
To inspire trainees and agents to perform better.