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Service Desk Engineer
Guidehouse
posted 7d ago
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Fixed timing
Key skills for the job
Job Description
Job Family :
User Support (India) Travel Required :
Clearance Required :
What You Will Do :
What You Will Need :
What You Will Need :
- Candidate should have worked as Service Desk/helpdesk/desktop support Engineer where supporting Global users is mandatory.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps;
- Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
- Should have working knowledge in any ticketing tools especially ServiceNow.
- Should have quick learning and monitoring skills.
- Knowledge in ITIL framework. Its best to have ITIL V4 certified professionals.
- Knowledge in Information Security concepts aligning to ISO 27001 standards.
- Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
- Its must, to have a great fluency communication skill in English with neutral accent which is highly required supporting Global Users.
What Would Be Nice To Have :
- ITIL V4 certified professionals
- Great with English proficiency in terms of communication, fluency, accent.
- Prior experience in supporting Global users US, UK and Europe.
What We Offer :
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
If you have visited our website for information about employment opportunities, or to apply for . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Employment Type: Full Time, Permanent
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People are getting interviews at Guidehouse through
People are getting interviews through
(based on 39 Guidehouse interviews)
Job Portal
Referral
Campus Placement
Walkin
Company Website
Recruitment Consultant
37%
13%
13%
13%
8%
3%
13% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Guidehouse are saying
Service Desk Engineer salary at Guidehouse
reported by
5
employees
with 1-6
years exp.
₹3
L/yr - ₹4.7
L/yr
19%
more
than the average Service Desk Engineer Salary in India
View more details
What Guidehouse employees are saying about work life
based on 574 employees
Strict timing
Monday to Friday
No travel
Night Shift
Guidehouse Benefits
View more benefits
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