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14 Marriott International Guest Service Associate Jobs

Guest Service Associate - Front Office

0-2 years

Chennai

1 vacancy

Guest Service Associate - Front Office

Marriott International

posted 1mon ago

Job Description

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.

  • Secure payment; verify and adjust billing.
  • Activate and file room keys.
  • Process all guest requests and relay messages.
  • Print contingency lists to have a record of all guests in case of emergency.
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
  • Follow up on any outstanding requests or problems from the previous day and are resolved.
  • Run and review daily reports/logs.
  • Complete designated cashier and closing reports in the computer system.
  • Accept and record wake-up call requests and deliver to appropriate department.
  • Count bank at beginning and end of shift; secure bank.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Comply with quality assurance expectations and standards.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.


  • Employment Type: Full Time, Permanent

    Read full job description

    Marriott International Interview Questions & Tips

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    What Guest Service Associate at Marriott International are saying

    3.8
     Rating based on 53 Guest Service Associate reviews

    Likes

    Its a 5 star Hotel that's it. I do general shift.

    • Job security - Good
    • +1 more
    Dislikes

    I work as a airport representative. It's 25 year old Resort so there are some old employees which basically runs the Hotel. I have told my problems to my managers but got no proper reply from them. Only thing I get to hear is that they are working on it and just needs signatures of authorities and now it's been 3 months.

    • Skill development - Poor
    • +1 more
    Read 53 Guest Service Associate reviews

    Guest Service Associate salary at Marriott International

    reported by 130 employees
    Lock Unlock
    ₹1 L/yr - ₹4 L/yr
    6% more than the average Guest Service Associate Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.3k employees
    66%
    54%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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