Guest Relations Executive - Front Office

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction

Take and confirm reservations and cancellations

Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities

Respond to guest requests for special arrangements or services (eg, spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers

Contact appropriate individual or department as necessary to resolve guest requests

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance

Assign and ensure work tasks are completed on time and that they meet appropriate quality standards

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None