Guest Relationship Executive

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description - Guest Relationship Executive

PAM

What this job involves:

Serving on the front lines of customer service

Are you a people person who can make daily interactions such a breeze

In this role, you ll be in charge of one of the busiest places in the office the help desk. Constantly on the go, you ll give our visitors a warm welcome, and guide them with their queries. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself , from appearance to behaviour.

You will spend each day looking at how you can maintain and improve the front desk.

Being at the heart of the business

Maintaining and updating records and database are also part of your basic daily routine. These include complaint registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you ll be expected to follow policies and procedures needed for all functions in the reception. As needed, you ll also take part in managing meetings, coordination, and others. Detailed responsibilities -

• Oversight and management of Building Upkeep Services, primarily of common areas in the premises.
• Manage training that includes assessing training needs of staff, and developing and coordinating programs to meet soft service needs.
• Develop Work Plans and implement the same
• Organize and provide appropriate coordination for employee relations issues & statutory compliances
• Applies knowledge of administration of program, resources, and staff.
• Monitors the staff performances.
• Demonstrated ability to manage others and to communicate effectively.
• Develops, interprets, and applies policies.
• Develops and implements the SOPs for effective result.
• Reviews programs/ processes for effectiveness.
• Brief all staff regarding their duties, designated areas and special instructions if any.
• Ensure discipline, proper attire and etiquette in the staff under them.
• Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipment as required
• Manages stock and inventories

Sound like youTo apply you need to be:

A highly skilled professional

You should be a graduate in any discipline and have two to five years experience in help desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff regardless of their level and their demandsAn outstanding multitasking talent also provides a perfect complement to your skill set.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.