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Engaged Employer

Greytrix

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3.7

based on 111 Reviews

Video summary

11 Greytrix Jobs

CRM Executive

Greytrix India Pvt Ltd

3.7

based on 111 Reviews

1-3 years

Mumbai

1 vacancy

CRM Executive

Greytrix

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

CRM Training CCTV Monitoring Data Collection Senior Management CSAT

+ 2 more

Job Description

- Manage and enhance customerengagement strategies.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients andcustomers.

- Oversee the CRM system, ensuring its up-to-date and used effectivelyby the team.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate datacollection and reporting.

- Analyze customer data and feedback to identify trends and areas forimprovement.
- Design and implement customer loyalty programs to increaseretention.
- Track and measure the success of loyalty initiatives and recommendimprovements.
- Monitor key CRM metrics like customer satisfaction (CSAT), NetPromoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.

Employment Type: Full Time, Permanent

Read full job description

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