Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Greytrix

Compare

3.9

based on 110 Reviews

Video summary

12 Greytrix Jobs

CRM Executive

Greytrix India Pvt Ltd

3.9

based on 110 Reviews

1-3 years

Mumbai

1 vacancy

CRM Executive

Greytrix

posted 3mon ago

Job Role Insights

Fixed timing

Key skills for the job

CRM Training CCTV Monitoring Data Collection Senior Management CSAT

+ 2 more

Job Description

- Manage and enhance customerengagement strategies.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients andcustomers.

- Oversee the CRM system, ensuring its up-to-date and used effectivelyby the team.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate datacollection and reporting.

- Analyze customer data and feedback to identify trends and areas forimprovement.
- Design and implement customer loyalty programs to increaseretention.
- Track and measure the success of loyalty initiatives and recommendimprovements.
- Monitor key CRM metrics like customer satisfaction (CSAT), NetPromoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.

Employment Type: Full Time, Permanent

Read full job description

Prepare for CRM Executive roles with real interview advice