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12 Greytrix Jobs

CRM Executive

1-3 years

Mumbai

1 vacancy

CRM Executive

Greytrix

posted 3mon ago

Job Role Insights

Fixed timing

Job Description

- Manage and enhance customerengagement strategies.
- Handle customer queries, complaints, and requests efficiently.
- Develop and maintain positive relationships with clients andcustomers.
- Oversee the CRM system, ensuring its up-to-date and used effectivelyby the team.
- Train team members on CRM software features and best practices.
- Monitor CRM performance metrics to ensure accurate datacollection and reporting.
- Analyze customer data and feedback to identify trends and areas forimprovement.
- Design and implement customer loyalty programs to increaseretention.
- Track and measure the success of loyalty initiatives and recommendimprovements.
- Monitor key CRM metrics like customer satisfaction (CSAT), NetPromoter Score (NPS), churn rate, and Customer Lifetime Value (CLV).
- Provide regular reports on CRM performance to senior management.


Employment Type: Full Time, Permanent

Read full job description

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What people at Greytrix are saying

What Greytrix employees are saying about work life

based on 110 employees
63%
81%
69%
100%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Greytrix Benefits

Work From Home
Team Outings
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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