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Direct To Consumer - Chat Process -Digital Operations - Specialist
1-2 years
Hyderabad / Secunderabad
1 vacancy
Direct To Consumer - Chat Process -Digital Operations - Specialist
Goldman Sachs
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
- Contribute feedback to develop new content and refine the existing content library
- Research escalated customer issues and provide customer-centric resolutions
- Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request
- Participating in projects or process improvements to drive operational excellence
- Meeting established goals for all performance metrics, including chat quality, productivity and schedule adherence, to provide an exceptional level of service to prospective and current customers
- Abide by applicable regulatory and departmental policies and procedures
- Assisting with inbound and outbound calls when required
- Bachelor s degree from a recognized institute
- 1-2 years customer service or related experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong written communication skills and typing proficiency
- Excellent attention to detail
- Experience using a session based or continuous messaging platform
- Previous chat experience
Employment Type: Full Time, Permanent
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