Client Implementation- Associate

As a member of the Client Onboarding “COB” organization, this individual will review client documentation and approve new accounts across all products and business lines. You will need to be a quick learner and understand the regulatory environment to ensure that we are managing risk to protect the firm and our clients. It is critical that this person have the organizational skills needed to effectively prioritize requests, meet deadlines and communicate to all levels of the organization to facilitate an excellent client onboarding experience.

OUR IMPACT

Client Implementation manages key client relationships for the firm to help facilitate the front-to-back coordination and setup of trading relationships for the Global Markets Division. The team is business and/or client-aligned and serves as the central point of contact working closely with internal stakeholders to understand dynamic changes in commercial demands for the business they support. This team has regular engagement with clients and an in-depth understanding of the regulatory environment to effectively identify risk and escalate concerns with precision and accuracy. 

A positive and efficient onboarding experience helps set the tone of the relationship with our clients and we are highly focused on providing white glove service to ensure that the Goldman Sachs’ onboarding experience is best in class. We work directly with our clients to obtain documentation requirements required to meet our compliance and regulatory obligations required to setup a Global Markets relationship for any instruments traded across Fixed Income (including Derivatives, FX and Commodities), Equities and Prime Services. 

The CI team approves all new client trading accounts and coordinates additional trading features/account types for existing clients including client maintenance and data quality management.  Having a working knowledge of the operational flow of a wide variety of products is an asset. The team also works closely with Technology to design new system enhancements to improve efficiencies, and with Compliance to define and implement firm policies and controls.

HOW YOU WILL FULFILL YOUR POTENTIAL

In this role, you will be expected to engage with clients and interact with the Business, Compliance, Credit, Legal and Operations stakeholders to ensure effective onboarding of clients. You will need to be a quick learner and understand the regulatory environment, including multiple new regulations, to identify risk and escalate concerns while ensuring to protect the firm and our clients. They will be required to have the ability to prioritize, meet deadlines and communicate to all levels of the organization. Key responsibilities being:

• Develop expertise in the Firm’s Anti Money Laundering due diligence policies
• Approve the opening of new accounts
• Design procedures to reflect changing regulatory requirements
• Devise and implement process improvement efficiencies
• Coordinate with internal and external clients to obtain relevant onboarding requirements
• Reaching out to obtain AML information and documentation from the client/business
• Answering queries about client accounts/relationships
• Project management ranging from small enhancements to large-scale, global initiatives
• Ensure all communication is of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential relationship issues and devising possible resolutions
• Taking responsibility for delivering against commitments
• Participate in regular meetings to maintain clarity and consistency surrounding workflow
• Develop required reporting and identify and implement efficiencies

Key skills:

• Qualifications: Bachelor’s degree required
• Client Service: Ability to build global relationships and communicate complex issues to a wide array of clients with differing levels of product experience.
• Communication: Strong communication, organizational, and interpersonal skills with the confidence to engage professionally and persuasively with clients and senior figures within the firm.
• Leadership Capabilities: Ability to think critically and apply thought leadership
• Accountability: Self-motivated and proactive team player who takes ownership of projects with the aptitude to manage clients’ expectations and follow-through with professionalism
• Team Player: Thrives in a teamwork oriented environment and works well under pressure
• Operational Experience: Onboarding, operational and/or reconciliation experience is a plus
• Analytical Skills: Analytical skills, problem solving ability with meticulous attention to detail 
• Business Intelligence: Ability to analyze data and configure operational metrics through self-service tooling. Experience with Alteryx, Tableau, SQL, Data Warehousing, Defensive Design Methods and RPA robotics is also a plus
• Technical Skills: Expertise in Microsoft Office (Outlook, Word, Excel, and PowerPoint) required and the ability to work with web-based applications
• Process Improvements: Driving Regulatory Implementation, Orchestration and Workflow Uplifts
• Results-Oriented: Ability to handle time-sensitive projects while focusing on the quality of work delivered, and helping lead projects to a successful conclusion
• Professional Maturity: Ability to manage confidential information with excellent judgment
• Prioritization: Deadline driven with the ability to multi-task and work in a fast-paced environment