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GoKhana
17 GoKhana Jobs
GoKhana - Cluster Manager - Operations (8-12 yrs)
GoKhana
posted 1mon ago
Key Responsibilities:.
- Leadership Role to manage multiple membership operations.
- Each membership operation is led by a leader who manages a team of 10 to 15 people including outbound call center, multichannel help desk, In hotel sales, customer engagement, retention and fulfilment.
- Also meeting hotel senior management teams and driving teams on product adoption.
- Multi-faceted ability to manage large teams, clients, outbound, inbound sales, reporting, back end.
- Must have call center management experience.
- Experience in working with hotels and travel trade will be an added advantage.
- Organize and coordinate operations to ensure maximum efficiency.
- Review and enhance team performance against KRAs and KPIs.
- Assume completer responsibility of budgeting and monitoring expenses.
- Plan and execute Direct Sales activities and member management.
- Reporting to develop and maintain sales levels of the Programs as per agreed business plans and policies of the company.
- Setting and meeting performance targets for efficiency, sales, quality and staff retention.
- Monitoring sales from different channels and ensuring that all channels including telemarketing, hotel leads, direct sales, single opt-in emails, flyers, posters etc. are utilized.
- Also, promoting www.hotelmemberships.com.
- Ensuring proper grooming standards are maintained at the Programs.
Required Skill Set:.
- 8 - 10 years of experience in the call center industry with experience in outbound sales and team handling.
- Strong communication and presentation skills in English with an ability to interact with clients at senior levels to present program performance.
- Should be smart, extremely confident & presentable.
- Strong analytical skills and ability to plan new strategies.
Functional Areas: Sales
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