Branch Lead - Site Operation For Godrej Living in Pune

Job Title: Branch Lead East West zone

Job Type: Permanent, Full-time

Function: Operations

Business: Godrej Living

Location: Pune

About Godrej Industries Group (GIG)

At the Godrej Industries Group, we are privileged to serve over 1.1 billion consumers globally through our businesses with market leadership positions in the consumer products, real estate, agriculture, financial services and chemicals industries

www.godrejindustries.com

About Godrej Living.

Godrej Living is your gateway to the realm of innovative and sustainable living solutions. As an extension of the esteemed Godrej Group, a conglomerate with over 125 years of legacy, we are committed to delivering excellence in every aspect of your living experience. At Godrej Living, we take pride in creating and maintaining happy, environmentally responsible residential communities that provide comfort, peace of mind and a sense of belonging.

Our comprehensive Community Development services are designed to ensure that every aspect of your living and working space is meticulously maintained, allowing you to focus on what truly matters - enjoying your life to the fullest.

Stay tuned for updates and insights that reflect our ongoing mission to deliver excellence in every way possible. Thank you for joining us on this journey of transformation and progress.

Linked in Page: https://www.linkedin.com/company/godrej-living/

Key responsibilities:

The incumbent will be responsible for Post Possession experience management for the zone of Projects assigned.

This role will be responsible for -

1. Guide the Head Community Developments to customize our SOPs to meet society expectations and taking their concurrence for SOPs as per our guidelines and work instructions for handling day to day site operations.

2. Governance mechanism for site level, P & L including CAM recovery and expenses.

3. Monitoring SOP & guidelines adherence by site teams

4. Training and competency building for site based FM resources

5. Responsible for living experience measured through NPS

Culture building

Training and capability building for onsite based FM resources across the zone.

Contribute to Finalize R & R and Employee engagement activities for FM team.

Ensure to inculcate the Godrej culture in site teams

Critical Process owner

Customization of SOP & guidelines in coordination with societies

Monitoring adherence to SOP, guidelines and work instructions for handling daily site operations & accurate service delivery

Train Property managers to plan, assign, supervise review the achievement and to take corrective actions in both hard and soft service areas

Bring in discipline in adhering to periodic reviews like DMR, MMR, QBR, HBR

Expert support

Ensure Timely Incident reporting & RCA to concern stakeholders

Ensure invoicing & payment collection is done in timely manner

Ensure accurate service delivery which will lead to Organic growth with existing client

Facilitate support from GPL stake holders as and when team needs intervention

Post Possession Customer experience

Delivery of effective Contract governance at assigned Sites

Ensure timely Submission of MMR / QBR followed by review with GPL leadership team / Societies

Renewal/formation of society agreements to be processed

Client Retention plan to be made available for all sites.

Managing Client escalations related to any aspect of FM service delivery.

Operational Governance and Review - Monthly business review, weekly catch-up with peers and DRs, Periodic strategic accounts review - Minute & action plans recorded

Transitioning FM operations into a “ Profit Centre

Governance mechanism for respective Zone, site level, P & L including CAM billing, collection and expenses.

Managing site P&L and ensure profitability of sites under purview.

Who are we looking for?

Education:

Preference will be for Engineering graduates/ IHM / with MBA (optional)

Experience:

Overall experience of 10–12 years out of which 5-6 years of relevant experience from leading IPC's FM Business.

What’s in it for you?

Be an equal parent.

Maternity support, including paid leave ahead of statutory guidelines, and flexible work options on return.

Paternity support, including paid leave.

New mothers can bring a caregiver and children under a year old, on work travel.

Adoption support: gender neutral and based on the primary caregiver, with paid leave options

No place for discrimination at Godrej

Gender-neutral anti-harassment policy

Same sex partner benefits at par with married spouses

Gender transition support

We are selfish about your wellness.

Comprehensive health insurance plans, as well as accident coverage for you and your family, with top-up options

Trust based sick leave.

Mental wellness and self-care programmes, resources and counselling

Celebrating wins, the Godrej Way

Structured recognition platforms for individual, team and business-level achievements

Performance-based earning opportunities

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It’s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognise merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.

If this sounds like a role for you, apply now!

We look forward to meeting you.