US Healthcare Staffing Coordinator

The Staffing Coordinator provides scheduling and client coordination during non-business hours, and provides support to the per diem recruiters in staffing and coordinating issues after normal business hours. This can include, but is not limited to, answering incoming calls, reviewing confirmations, and coordinating the schedules of after-hours healthcare staff members.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

1. Responds to incoming calls to the office after normal business hours

1. Responds in a timely manner (within 15 minutes) to any messages left
2. Documents client, patient, and caregiver occurrences in the systems of record
3. Communicates with clients when an employee has called off or is running late
4. Delegates and plans tasks to appropriate staff (back-up coordinator, internal RN) when necessary
5. Informs appropriate staff of any personnel changes and scheduling need that arises
6. Staffs call-outs as soon as message is received
7. Troubleshoots other after-hours issues that arise, and delegates appropriately
8. Keeps office staff informed of outstanding issues at the beginning of normal business hours
9. Other duties as assigned

MINIMUM REQUIREMENTS FOR POSITION:

• Prior healthcare staffing recruitment experience with a US or UK-based staffing agency or offshoring firm; ideally with experience working with Bullhorn or other comparable CRM/ATS platforms
• Exceptional written and verbal communication skills
• Must have internet access and personal computer, laptop or smart phone
• Some experience in an office, with demonstrated effective communication skills and proven organizational and interpersonal skills
• Experience in customer service environment preferred
• Proficiency with computers, Microsoft Office and Google Docs