Global Technical Operations Manager

We are looking for a Tech Operations Manager who will be -

• An offshore focal of a client Digital Operations(this includes L1 and L2 teams).
• An escalation point at the IST time for the team and the client stakeholders for Digital Operations.
• An offshore coordinator for the nearshore team to provide them with alignment and direction regarding priorities and execution.

What will help you succeed:

• Proven experience as an IT Tech Operations Manager for a min. of 10 years of experience in managing Operations/Support and driving efficiency improvement adhering to SLAs and KPIs.
• Highly proactive, assertive, and collaborative, and have excellent communication skills.
• High expertise in one of the core technology areas viz. Mobile Apps, Services/Backend(Java), Platform Engineering(CloudOps on AWS). or SAP Hybris(Commerce).
• High potential, curiosity and willingness to learn, adapt, and execute different challenges under Operations catering to multiple technologies(particularly: Native Mobile, Java, and SAP Hybris).
• Excellent troubleshooting skills and ability to work with the team to decipher complex incidents.

Responsibilities:

• Work with the Global Operations Leader from Globant to build and execute strategies for the Operations initiatives.
• Take proactive ownership and accountability as the incident commander for the escalated incidents to Ops management from L1/L2.
• Work on executing different strategic initiatives within Operations and ensure the SLAs and KPIs are constantly monitored, administered, adhered to, measured, and presented to the client.
• Build risk mitigation and contingency plans for SLAs and KPIs related to Operations under the supervision of the global operations Leader.
• Predict risks ensure a high sense of urgency and be able to own, delegate, and execute different priorities daily.
• Continuously build and evolve the Operations team through SOPs/Runbooks/Approaches in consultation with the global operations Leader.
• Administer and create critical reports related to operations and share them with key client stakeholders.
• Constantly improve efficiency in different areas of operations by working with the client and the global operations leader.
• Take up new and unseen challenges related to technology and people under Operations and get it to a conclusion.
• Work in close collaboration with the global operations leader, as well as the internal and client stakeholders, on a day-to-day basis and make the work done by the team highly visible, qualitative, and relevant.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.