Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Cadence Design Systems

Compare

4.1

based on 272 Reviews

Video summary

94 Cadence Design Systems Jobs

Global Operations Center Director

Cadence Design Systems

4.1

based on 272 Reviews

9-12 years

Noida, Bangalore / Bengaluru

1 vacancy

Global Operations Center Director

Cadence Design Systems

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Social Work Recruitment Windows System Administration PMP Change Management IT Operations Management

+ 4 more

Job Description

Designation: Global Operations Center (GOC) Director

Grade: IT6

Location: India office sites.

Experience:

Should have at least 15+ years of relevant experience.

Overview

We are seeking a highly skilled and experienced Operations Manager to oversee our Global Operations Center based out of India. This center will be an umbrella organization overseeing Service Desk, Monitoring Operations, L2 (Windows & Unix) Operations, Network Operations Center (NOC), and Security Operations Center (SOC). This role is critical in ensuring the seamless operation, security, and efficiency of our IT services, providing top-notch support to Cadence employees worldwide, and safeguarding our technological infrastructure.

Responsibilities

Leadership and Management

Lead and manage the Global Operations Center, ensuring all teams - Service Desk, Monitoring Operations, L2 Operations, NOC, SOC and Change Management work cohesively and effectively.

Develop and implement strategies, policies, and procedures to enhance operational efficiency and service delivery.

Ensure the alignment of team objectives with the overall business goals and IT strategy.

Manage staffing, including recruitment, training, performance evaluations, and professional development.

Foster a culture of continuous improvement, innovation, and excellence.

Service Desk Management

Oversee the Service Desk team to ensure timely and effective resolution of user issues and requests.

Implement and monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high service standards.

Ensure comprehensive documentation of incidents, requests, and resolutions.

Identify trends and areas for improvement within the Service Desk operations.

Monitoring Operations

Supervise the Monitoring Operations team to ensure continuous monitoring of systems, applications, and networks.

Ensure proactive identification and resolution of potential issues before they impact users.

Develop and maintain monitoring tools and processes to enhance visibility and control.

L2 Operations (Windows & Unix)

Lead the L2 Operations team, ensuring efficient support for Windows and Unix environments.

Coordinate with other IT teams to resolve complex technical issues and prevent recurrence.

Implement best practices for system administration, patch management, and security.

Network Operations Center (NOC)

Oversee the NOC team to ensure the availability and performance of network infrastructure.

Ensure prompt response to network incidents and coordination with relevant teams for resolution.

Implement and maintain network monitoring and management tools.

Security Operations Center (SOC)

Manage the SOC team to ensure the security of the organizations IT infrastructure.

Ensure monitoring and response to security incidents, vulnerabilities, and threats.

Work Closely with the CISO organization to Implement comprehensive round the clock monitoring and managing L1 support for security policies, procedures, and controls.

Change Management

Develop and implement change management processes to ensure efficient handling of IT changes.

Coordinate with stakeholders to assess the impact, risk, and benefits of proposed changes.

Ensure thorough documentation, testing, and communication of changes to minimize disruptions.

Monitor and review the effectiveness of change management activities and identify areas for improvement.

Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.

15+ years of experience in IT operations, with at least 5 years in a management or leadership role.

Strong knowledge and experience in Service Desk operations, monitoring, and IT infrastructure management.

Strong grasp of change management processes with established standards. Knowledge of other frameworks such as COBIT (Control Objectives for Information and Related Technologies) can also be beneficial.

Proficiency in using change management software and tools, such as JIRA, ServiceNow, or BMC Remedy is crucial.

Proficiency in managing Windows and Unix systems, network infrastructure, and security operations.

Excellent leadership, communication, and interpersonal skills.

Proven ability to develop and implement strategies, policies, and procedures.

Strong problem-solving skills and ability to work under pressure.

Relevant certifications such as ITIL, PMP, CISSP, or similar are a plus.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Center Director roles with real interview advice

Top Cadence Design Systems Center Director Interview Questions

Q1. Find All Pairs with Given Sum Given an integer array arr and an integer Sum , count and return the total number of pairs in the array whose ... read more

asked in SDE-2 interview

View answer (1)

Q2. Longest Common Prime Subsequence Problem Statement Imagine Ninja is tackling a puzzle during his long summer vacation. He has two arrays of ... read more

asked in Software Developer interview

View answer (1)

Q3. Minimum Number of Jumps Problem Given an array ARR of N integers, determine the minimum number of jumps required to reach the last index of ... read more

asked in SDE-2 interview

View answer (1)

View all 115 questions