Technical Product Consultants

Description

Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
Experience with SQL and database management
Experience with data insertion and reporting APIs, SOAP, REST, and PHP
Knowledge of Mobile and Video programming solutions
Knowledge of Experience with Tag Management tools.
Proven ability to diagnose and troubleshoot complex analytic implementation issues.
Practical understanding of JQuery, Angular JS, and Any JS Framework
Knowledge of API (Application Programming Interface) (SOAP/REST)
Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
Advanced level Excel and PowerPoint
Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines

3+ years of experience in Software Support, Technical Support in Technical Products
Excellent communication skills, both written and verbal
Bachelor s degree in computer science or related field
Availability & Hours of Operation:- 24X7 availability.
Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
Validates and reports customer-submitted product bug reports with precision.
Troubleshoot & resolve customer s issues and educate customers on the use of Tool.
Assists in testing new and enhanced products.
Manages projects professionally and within stated timelines.
Identifies trends and potential issues and quickly communicates with affected parties.
Helps maintain accurate and complete product documentation.
Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
Assists in special projects and other duties as assigned.

Requirements

• 3+ years of experience in Software Support, Technical Support in Technical Products
• Excellent communication skills, both written and verbal
• Bachelor s degree in computer science or related field
• Availability & Hours of Operation:- 24X7 availability.
• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer-submitted product bug reports with precision.
• Troubleshoot & resolve customer s issues and educate customers on the use of Tool.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

Job Responsibilities

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with SQL and database management
• Experience with data insertion and reporting APIs, SOAP, REST, and PHP
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
• Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
• General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines

We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise we help our clients imagine what s possible, and accelerate their transition into tomorrow s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB.