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142 GlobalLogic Jobs

Senior Analyst - WFM IRC249558

4-9 years

Gurgaon / Gurugram

1 vacancy

Senior Analyst - WFM IRC249558

GlobalLogic

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

Senior Analyst - WFM IRC249558 | GlobalLogic India

We can help you build an exceptional career

921 + Open Positions

Senior Analyst WFM IRC249558 3-5 years Skills Excel, SQL On-Site/Office
Description

4+ years in Workforce management.Any web analytics and optimization tools like PowerBI, Looker Data Studio, Tableau
Genesys PureCloud/Amazon Connect Configuration and WFM
Strong analytical and problem-solving skills
Excellent interpersonal skills.
Knowledge of data management systems, Like SQL, Athena, Datahoot Etc.
Proper understanding of Python/RStudios to create algorithms.
Proper understanding of the basic function of WFM, RTA, Scheduling, and Forecasting.
Proper understanding of the Python libraries, which include but are not limited to Pandas, Pyexcel
Proper Understanding of Short-Term, Long-Term Forecasting.
Proper understanding of forecasting methodology, including time series, SARIMA, ARIMA, and SARIMAX, as well as VARMA forecasting algorithms.
Work on the RCA and on the Post Morteum Analysis.
Analyze Schedule Performance.
Analyze forecast accuracy and create prediction models to enhance the forecasting accuracy.
Good hands-on experience with Excel, Power Querry, and Mail Merge.
Availability & Hours of Operation:- 24X7 availability.

Requirements

4+ years in Workforce management.Any web analytics and optimization tools like PowerBI, Looker Data Studio, Tableau
Genesys PureCloud/Amazon Connect Configuration and WFM
Strong analytical and problem-solving skills
Excellent interpersonal skills.
Knowledge of data management systems, Like SQL, Athena, Datahoot Etc.
Proper understanding of Python/RStudios to create algorithms.
Proper understanding of the basic function of WFM, RTA, Scheduling, and Forecasting.
Proper understanding of the Python libraries, which include but are not limited to Pandas, Pyexcel
Proper Understanding of Short-Term, Long-Term Forecasting.
Proper understanding of forecasting methodology, including time series, SARIMA, ARIMA, and SARIMAX, as well as VARMA forecasting algorithms.
Work on the RCA and on the Post Morteum Analysis.
Analyze Schedule Performance.
Analyze forecast accuracy and create prediction models to enhance the forecasting accuracy.
Good hands-on experience with Excel, Power Querry, and Mail Merge.
Availability & Hours of Operation:- 24X7 availability.


Job Responsibilities

Perform innovation/ deep dive analysis to provide insights to the Client on trending or metric attainment.
Responsible for generating, maintaining & publishing metrics reports for Key Service Levels and Critical Service Levels and providing data to validate the achievement of both.
The reporting requirement is subject to change based on business priorities.
Publish all daily reports for the Client as per the agreed timelines every day
Publish all weekly reports as per the agreed timelines.
Publish all intervalhourly reports on time.
Publishing Schedules, on a Weekly/Monthly/Quarterly basis.
Working with Different stakeholders Internal and external for smooth business operations.
Work on the schedules for better scheduling accuracy.
Analyze past historical trends and volume and create a prediction model based on Pyflux, KATS Etc.


We Offer

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

About GlobalLogic GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise we help our clients imagine what s possible, and accelerate their transition into tomorrow s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.
The gender information on this form helps us understand the makeup of our applicant pool in this key area, and to continuously improve our efforts to make our workforce more inclusive. One of both is required. Attach your file here or browse
Only .docx, .rtf, .pdf formats allowed to a max size of 5 MB.

Employment Type: Full Time, Permanent

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People are getting interviews at GlobalLogic through

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Company Website
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13%
11%
7%
7%
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What people at GlobalLogic are saying

3.6
 Rating based on 172 Senior Analyst reviews

Likes

At the end "Nothing"

Dislikes

After dedicating 6 yrs of diligent work and demonstrating consistent high performance, my exp. at this company unfortunately ended abruptly. Despite my track record of achievement and commitment, the company failed to address a critical issue that arose in my final days there, ultimately leading to my resignation.

Read 172 reviews

Senior Analyst salary at GlobalLogic

reported by 1.5k employees with 1-7 years exp.
₹1.6 L/yr - ₹7 L/yr
61% less than the average Senior Analyst Salary in India
View more details

What GlobalLogic employees are saying about work life

based on 4.2k employees
65%
92%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GlobalLogic Benefits

Submitted by Company
Relocation at ease
Women leadership development program
Taking care of those who need
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Free Food
Health Insurance
Job Training +6 more
View more benefits

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