Senior Analyst - WFM

JD

- 4+ years in Workforce management.Any web analytics and optimization tools like PowerBI, Looker Data Studio, Tableau - Genesys PureCloud/Amazon Connect Configuration and WFM - Strong analytical and problem-solving skills - Excellent interpersonal skills. - Knowledge of data management systems, Like SQL, Athena, Datahoot Etc. - Proper understanding of Python/RStudios to create algorithms. - Proper understanding of the basic function of WFM, RTA, Scheduling, and Forecasting. - Proper understanding of the Python libraries, which include but are not limited to Pandas, Pyexcel - Proper Understanding of Short-Term, Long-Term Forecasting. - Proper understanding of forecasting methodology, including time series, SARIMA, ARIMA, and SARIMAX, as well as VARMA forecasting algorithms. - Work on the RCA and on the Post Morteum Analysis. - Analyze Schedule Performance. - Analyze forecast accuracy and create prediction models to enhance the forecasting accuracy. - Good hands-on experience with Excel, Power Querry, and Mail Merge. - Availability & Hours of Operation:- 24X7 availability.

- Perform innovation/ deep dive analysis to provide insights to the Client on trending or metric attainment. - Responsible for generating, maintaining & publishing metrics reports for Key Service Levels and Critical Service Levels and providing data to validate the achievement of both. - The reporting requirement is subject to change based on business priorities. - Publish all daily reports for the Client as per the agreed timelines every day - Publish all weekly reports as per the agreed timelines. - Publish all interval\hourly reports on time. - Publishing Schedules, on a Weekly/Monthly/Quarterly basis. - Working with Different stakeholders Internal and external for smooth business operations. - Work on the schedules for better scheduling accuracy. - Analyze past historical trends and volume and create a prediction model based on Pyflux, KATS Etc.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!