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based on 4.2k Reviews

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142 GlobalLogic Jobs

Senior Engineer, Product Support (AEM Role)

3-5 years

Gurgaon / Gurugram

Senior Engineer, Product Support (AEM Role)

GlobalLogic

posted 16hr ago

Job Role Insights

Flexible timing

Job Description

Description:

Adobe Commerce Support - Billable

Requirements:

Either a Bachelor's or Masters's degree in Computer Science plus 2-4 years of experience in the Web and/or ECMS technologies space • Strong knowledge of Web technologies especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture • Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache & IIS • Working knowledge of different OS including WIN, UNIX, LINUX, Solaris • Experience and ability to conceptually understand the implications and propose architectures for large-based solutions of different sizes, their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures • Support all kinds of product-related issues e.g. architecture, infrastructure, functionality, development, integration, migration, etc. • Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues • Recognizing areas that require patching and upgradation for fixing vulnerabilities • Excellent oral and written communication skills; the ability to articulate technical solutions and how they can solve customer business problems for all audiences including non-technical • Effective dialogue building skills; listening, good Q&A skills

Job Responsibilities:

• Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention • Provide customer support via telephone and portal • Acts as a customer advocate ensuring all customers’ voices are heard • Liaise with engineering/product management to ensure customers’ desires for future product development are heard • Address customer concerns and questions, large and small, in an effective and timely manner • Understand the real-world impact that issues and defects have on customers • Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager • Assist in testing new and enhanced product features • Manage incidents professionally and within stated timelines • Accurately record and maintains incident in accordance with department standards • Troubleshoot, validate and report customer-submitted bug reports • Assist Engineering staff in resolving product issues • Participate in department team meetings • Assist in special projects and other duties as assigned

What We Offer:

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!


Employment Type: Full Time, Permanent

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People are getting interviews at GlobalLogic through

(based on 364 GlobalLogic interviews)
Job Portal
Referral
Campus Placement
Company Website
Walkin
49%
13%
11%
7%
7%
13% candidates got the interview through other sources.
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What people at GlobalLogic are saying

2.9
 Rating based on 17 Senior Engineer reviews

Likes

Amenities Cab facility Food provide

Dislikes

Toxic work culture No job security Worst upper management Partiality among colleagues Irresponsible HRs

Read 17 reviews

Senior Engineer salary at GlobalLogic

reported by 70 employees with 4-8 years exp.
₹5.5 L/yr - ₹20.2 L/yr
44% more than the average Senior Engineer Salary in India
View more details

What GlobalLogic employees are saying about work life

based on 4.2k employees
65%
92%
74%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

GlobalLogic Benefits

Submitted by Company
Relocation at ease
Women leadership development program
Taking care of those who need
Submitted by Employees
Free Transport
Cafeteria
Work From Home
Free Food
Health Insurance
Job Training +6 more
View more benefits

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