Customer Support Executive job opening For people with Disability only

Role & reJOB DESCRIPTION

Officer AO&CS in the role of Customer Service

(OUText – Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations

manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following

activities.

Reservations & ticketing:

• Making reservations across the counter

• Selling of tickets.

• Remitting cash to the concerned department.

• Answering customer queries over the telephone.

Departures

• Attend the pre – flight and post flight briefings.

• Setting up of check in counters.

• Screening of checked in baggage.

• Maintain high quality of Check in procedures.

• To assist customers with special requests.

Arrivals

• To assist customers with special requests.

• To assist customers with Mishandled / damaged baggage. Prepare all required reports

for the same.

• Co-ordination with the baggage vendor for the damaged bags.

• Follow up with the en-route stations regarding lost baggage.

Post flight departure

• Filing of all necessary flight papers

• Any other responsibility assigned by the management from time to time

“Be aware of and comply with his / her safety responsibilities and accountabilities as

laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”sponsibilities

Preferred candidate profile

Perks and benefits