University Manager

UEM (On Site)

As a University Engagement Manager, you will play a pivotal role in fostering positive relationships between the university and external stakeholders, with a primary focus on managing student walk-ins, maintaining client relationships, invoicing preparation, handling escalations, collections, and student outreach. This dynamic role requires a combination of interpersonal, organizational, and communication skills to ensure a seamless interaction between the university and its various partners.

Key Responsibilities:

University Relationship Management:

• Cultivate and maintain strong relationships with external universities and partners.
• Cultivate partnership with the university owner and mine for new degree partnerships
• Cultivate partnership with the admissions team for smooth fuinctioning of admission process between collegedekho and the university
• Act as a liaison between the university and collegdekho to address their needs and concerns.

Student Walk-ins Management:

• Coordinate and oversee student walk-ins at the university, providing information and assistance to prospective students.
• Ensure a welcoming and informative environment for students and visitors.
• Converting leads into admissions in the collegedekho partnered degree programme. Should be able to manage sales targets for admissions
• Should have experience in a CRM and should ensure timely reporting of admissions done including keeping the right documentation from the student Student reporting post admissions
• Take responsibility of reporting of students to the campus before the start of the programme.
• Ensure constant connect with the admitted students with content, conversations and counselling to facilitate reporting.
• Should be able to clear parent doubts, conflicts in terms of fee payment, loans etc. Academic understanding and support
• Be the connect between the central academic team and the university academic team of each university.
• Have an understanding of the university credit systems, semester and subject mapping in a curriculum according to UGC regulations Invoicing support and collection:
• Support the finance team in student count, invoice management and collection
• Collaborate with the finance department to ensure accuracy and timeliness of invoicing
• Ensure timely collection of money against invoices raised to the university.
• Monitor and manage the collection of fees and payments from clients and students.
• Implement strategies to ensure timely and complete payment collections.

Handling Escalations:

• Address and resolve issues and concerns escalated by students, clients, or other stakeholders.
• Work collaboratively with relevant departments to find effective solutions. Student Outreach and engagement:
• Develop and execute outreach programs to attract and engage potential students.
• Collaborate with marketing and admissions teams to enhance student engagement effort.

Qualifications:

• A post graduate degree in management is preferred. Bachelor's degree in business administration, communication, education or a related field.
• Proven experience in client relationship management and customer service.
• Strong admissions experience with university and ability to do sales management and reporting independently
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Familiarity with invoicing processes and financial management.
• Problem-solving skills and the ability to handle escalations effectively.
• Prior experience in a university or educational setting is a plus.

Key Competencies:

• Sales Management and account management
• Relationship Building
• Communication and Interpersonal Skills
• Organizational and Time Management
• Problem Solving
• Financial Acumen
• Customer Service