Principal Consultant- Network Change

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Network Change

In this role, you will be responsible for supporting the network operations 24X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive).

You will work Incident Management, Problem Management for each incidents/ tickets and need to ensure the high uptime to the business.

Your role will network L2+ and need to work on various current/upcoming technologies (explained below) to support business needs.

Responsibilities

• The candidate should be holding at least hardcore 24X7 network Ops experience

• Front-end face for Genpact Network Team while participating in internal P1/P2 Incident resolution bridge call

• Participate in Bridge calls with clients for joint troubleshooting of network issues

• Work with different Vendors and service Provider for faster and accurate resolution

• Playing key role for network related incidents and providing key inputs for Problem Management

• Identifying open risk in the production network and provide input for mitigation

• Documenting all Changes done in production environment through Change Management process

• Must have worked on large scale infra

• Candidate must have worked/handled the IT projects

• Global customer interaction is one of the key expectation from candidate

• The candidate should hold very rich experience in corporate LAN & WAN infra

• Candidate must have worked on the latest technologies (Cloud, ACI, SDN and SDWAN)

• He/she need to lead function and drive the project/operations end to end

• Candidate should be very strong in written & oral communication

• Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches (6500/4500/3850 Model)

• Candidate must have work experience in implementing/troubleshooting Routing (Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)

• Fluency in English with good interpersonal skills and ability to communicate effectively

• Demonstrate positive attitude, take initiative towards learning and accepting new challenges

• Willing to work in 24*7 environment in all technology domains

• Ability to understand, analyze and resolve problems quickly with focus towards customer centricity

• Self-motivated and firm believer in team spirit.

• Can face challenging circumstances with confidence and able to deliver better in stressful environment

• Excellent time management and ability to handle multiple concurrent tasks with minimal supervision

• Basic understanding of Network protocols and devices (LAN, WAN, Routing, Switching, Firewall)

• Basic understanding of Cloud computing, Windows/Linux Server Technology, Storage, Virtualization and Hardware

Qualifications we seek in you

Minimum Qualifications

Graduate in engineering/IT

Preferred Qualifications/ Skills

CCNA (Must)