Lead Consultant - Network Change

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes
that shape the future. Our 125,000+ people across 30+ countries are driven by our innate
curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by
our purpose the relentless pursuit of a world that works better for people we serve and
transform leading enterprises, including the Fortune Global 500, with our deep business and
industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Lead Consultant - Network Change
In this role, you will be responsible for supporting the network operations 24X7 for internal
IT. You will be working actively on the operational issues along with internal / external
stakeholders to recover the systems failure (proactive/reactive).
You will work Incident Management, Problem Management for each incidents/tickets and
need to ensure the high uptime to the business.
Your role will network L2+ and need to work on various current/upcoming technologies
(explained below) to support business needs.
Responsibilities
The candidate should be holding at least 4 yrs. of hardcore 24X7 network Ops
experience
Front-end face for Genpact Network Team while participating in internal P1/P2
Incident resolution bridge call
Participate in Bridge calls with clients for joint troubleshooting of network issues
Work with different Vendors and service Provider for faster and accurate resolution
Playing key role for network related incidents and providing key inputs for Problem
Management
Identifying open risk in the production network and provide input for mitigation
Documenting all Changes done in production environment through Change
Management process
Must have worked on large scale infra
Candidate must have worked/handled the IT projects
Global customer interaction is one of the key expectation from candidate
The candidate should hold very rich experience in corporate LAN WAN infra
Candidate must have worked on the latest technologies (Cloud, ACI, SDN and
SDWAN)
He/she need to lead function and drive the project/operations end to end
Candidate should be very strong in written oral communication
Hands-on experience on Cisco Routers (ASR/ISR Series) and Switches
(6500/4500/3850 Model)
Candidate must have work experience in implementing/troubleshooting Routing
(Static, EIGRP, BGP and Policy Based routing) and Switching issues (VTP/STP)
Fluency in English with good interpersonal skills and ability to communicate
effectively
Demonstrate positive attitude, take initiative towards learning and accepting new
challenges
Willing to work in 24*7 environment in all technology domains
Ability to understand, analyze and resolve problems quickly with focus towards
customer centricity
Self-motivated and firm believer in team spirit.
Can face challenging circumstances with confidence and able to deliver better in
stressful environment
Excellent time management and ability to handle multiple concurrent tasks with
minimal supervision
Basic understanding of Network protocols and devices (LAN, WAN, Routing,
Switching, Firewall)
Basic understanding of Cloud computing, Windows/Linux Server Technology,
Storage, Virtualization and Hardware
Qualifications we seek in you
Minimum Qualifications
Graduate in engineering/IT
Preferred Qualifications/ Skills
CCNA (Must)
CCNP Routing and Switching (Good to have)
Genpact is an Equal Opportunity Employer and considers applicants for all
positions without regard to race, color, religion or belief, sex, age, national
origin, citizenship status, marital status, military/veteran status, genetic
information, sexual orientation, gender identity, physical or mental disability
or any other characteristic protected by applicable laws. Genpact is committed to
creating a dynamic work environment that values diversity and inclusion, respect and
integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn,
X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications
and applicants are not required to pay to participate in our hiring process in any other way.
Examples of such scams include purchasing a starter kit, paying to apply, or purchasing
equipment or training.