OTC - MT

Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc
Respond to email /phone queries related to disputed invoice
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and supervise the past dues
Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
Work as a phenomenal teammate to process any Adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly.

Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you
Minimum qualifications
Any Graduate
Strong Communication Skills (verbal and written)
High Energy level
Preferred qualifications
Good customer handling skills