Genpact Hiring For LMS admin role- Docebo

LMS Administrator Job Description

Job Description

General

• Regular daily operation and configuration of LMS.
• Knowledge of current technology as it applies to LMS software and systems.
• Adhere to policy and procedures to ensure security and integrity of the LMS.
• Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.
• Manage common mailbox and daily queries of stakeholders
• Identify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common response

User and Course Management:

• Create login credentials and manage permissions.
• Manages course enrollment including progress tracking.
• Create and manage Learning Objects
• Generate assignment, completion, and any other reports
• Create and manage training audiences
• Troubleshoot common issues related to the LMS
• Ensure the LMS is kept updated with courses and materials and archive outdated content.

Incident Management

• Address access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendor

System Upgrades

• Conduct regular system audits and perform software upgrades to maintain functionality and performance
• Support and manage migration of content and data from legacy systems
• Build, configure, test oracle functionalities and work with HRIS team to move it to production

Training and Documentation

• Develop SOPs, user guides, manuals, and conduct training sessions

Testing

• Testing regular courses / LOs against the pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation

Experience

• 8+ years with 3+ years of relevant experience

Qualification

• Bachelor’s degree in any field
• Minimum of 3 years’ experience as an LMS administrator or in similar position

Skill Set Required

• Excellent knowledge of LMS (Docebo) and LMS technologies
• Minimum of 3 years’ experience as an LMS administrator or in similar position
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to work independently
• Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements