Management trainee order management

Lead a team working in Sales support area and own a smooth operation.
Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
Act as subject matter specialist and resolve / support team in achieving the business objectives.
Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
Follow-up on pending items with Logistics / Supply chain team for order delivery status
Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
Archival of the right set of documents for audit and compliance purposes
Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
Capturing information from logistics partners and advising customers regarding availability and deliveries
Offering resolutions for internal updating requests credit/ debit notes, reimbursements, rebates, etc.
Checking and solving potential issues between client purchase orders (PO) and system information;
Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
Daily supervising the assigned orders and exceptions validations
Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Qualifications we seek in you
Minimum qualifications
Graduate
SAP ERP experience
Preferred qualifications
Excellent communications skills both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.