Uppal_Hyderabad Walkin For International Chat process on 21January'25

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Genpact Mega Walk-In drive for International Chat Process (English) on 21st January 2025 || Hyderabad

Date: 21-January-2025 (Tuesday)

Time: 11:00 AM - 1:00 PM

Venue: Genpact, 14-45 IDA Uppal, NGRI, Habsiguda, Hyderabad, Telangana 500039

Graduation: Any graduate (except law)

Work Location: Hyderabad (Work from office)

Experience: Only Freshers are eligible

Shifts: Flexible with any shift

Language Known: English

Responsibilities

• Respond to customer queries and customer's concern
• Making outbound calls to Customers and Employers
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and bring up product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase tried work ethic, with the ability to work well both independently
and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline except Law)
• Only Freshers are eligible

Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• You should be able to work on a flexible schedule (including weekend shift)

Note: Please carry below documents with you:

• 3 copies of updated resume
• 3 Passport size photographs
• Original Aadhar card
• 2 copies of Aadhar card

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.