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2657 Genpact Jobs
Senior Associate-Customer Service
0-5 years
₹ 2.25 - 8.5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Senior Associate-Customer Service
Genpact
posted 3hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customer s to complete documentation to close medical device recalls.
- Document all customer interaction in a defined format
- Actioning the call outcome & do a diligent follow up on it
- Work with cross functional teams to drive FMI closures.
- Document all customer interaction in a defined format approved by customer.
- Respond to customer queries through email and calls.
- Strictly follow SOP & adhere to frequent changes.
- Ready to take extra initiatives within team.
- Maintain a thorough understanding of client process and policies.
- Provide excellent customer service to our customers.
- Responsible to demonstrate capacity for critical thinking and analysis.
- Responsible to showcase strong work ethic.
- Full professional knowledge of required language ( C1 or higher )
- Very good knowledge of English
- Bachelor s Degree or equivalent
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency , especially Excel.
- Ability to be hardworking and to think outside the box .
- Excellent proven interpersonal and teamwork skills.
- Excellent verbal and written communication skills.
- Capable of inventive problem solving, while remaining customer focused.
- Cultural awareness in a diverse and international environment.
- Thirst for learning
- Multilingual preferred
- C ustomer service experience in healthcare
Employment Type: Full Time, Permanent
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Rating based on 573 Senior Associate
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Anonymous · Operations Support
in Bengaluru
Other than work, there and n number of trainings which will be help for career.
No proper or quick response from HR .. worst support system.. No proper project training but they expect to learn asap and get into handson. No proper facility to employees like say no proper cab facility, cafeteria food etc..
Read 573 reviewsSenior Associate salary at Genpact
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Genpact Gurgaon / Gurugram Office Location
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