Lead Consultant - Jaggaer Support

Inviting applications for the role of Lead Consultant - Jaggaer Support
In this role, you would be primary responsible for supporting and enhancing Jaggaer application.
Responsibilities
Supporting/Troubleshooting Jaggaer applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures.
Monitoring, troubleshooting Integration failures.
Go through integration issues and prepare documentation based on error resolution
Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support.
Execute and manage day-to-day operations via ticketing tools and processes.
Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information.
Responsible to test the application features, should understand any testing tool.

Qualifications we seek in you
Minimum Qualifications / Skills
B.E./ B. Tech or equivalent

Preferred Qualifications/ Skills
Experience in Jaggaer, Ariba or Coupa
Strong understanding in Sourcing and procurement concepts
Should have an exp. in Purchasing activities
Good knowledge and work experience of Purchasing tools Ariba/Coupa/Jaggaer/SAP MM
Experience with End-to-End Implementation
Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus.
Strong written and verbal communication skills
Flexible to work in shifts on rotation basis.
Willingness and ability to multi-task.
Willingness to learn the Product/Platform and associated technologies.
Ability to be learn and apply new processes and tools.
Technical understanding of products/services and/or ecosystem being supported.
Flexible to work in morning/afternoon/evening/night shifts and weekend on-call support on a rotation basis- as the candidate may have to work with global teams in different time zones.