Manager

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Manager, Talent Acquisition
Responsibilities
Lead HR services team responsible for managing administrative activities within Talent acquisition process including but not limiting to
o Job posting
o Assessment scheduling
o Administer job offer process
o Manage referral payment process
o Manage administration of reference requests
o Background checks and screening
o Manage administration process to withdraw job offers
o Manage administration of pre-day 1 and day 1 onboarding
o Administration of systems set-up and access
o Generating documents/offers/paperwork according to the case/ticket
o Responding to employee / candidate queries
o Manage cases on the case management tool
o Coordinate with multiple third parties and vendors
o Validate data correctness and approvals as per case/ticket
Ensure adherence to SLA s as agreed for the respective process
Work closely with quality team in identification and implementation of improvement ideas
Review process performance and report out performance dashboards on a regular basis with respective client stakeholders
Monitor and resolve day to day issues & escalations, if any, by coordinating with different stakeholders
Work closely with client process owners to ensure that any process changes / updates are communicated to the team members
Provide coaching and mentoring to the team members and manage client stakeholders
Qualifications we seek in you
Bachelor s / Master s degree or equivalent education
6-8 years of experience in leading HR shared services/Operations & driving transformation
Experience in Oracle or similar HCM
Experience in ServiceNow or similar case management tool
Good understanding of Talent acquisition process from requisition creation to onboarding
Comfortable and thrive in an ambiguous, high growth, fast paced environment
Outstanding interpersonal and communication skills
Demonstrated credibility and integrity in communications to ensure information flows both upward and downward
Preferred qualifications
MBA/External Certifications from recognized institutes is an advantage
Ability to thrive in an unstructured environment and work independently
Ability to manage multiple complex issues and prioritize projects concurrently
Ability to work at all levels of the HR stack - Strategic, operational, and tactical

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.