Process Developer - Collections

You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.

Responsible to respond to email /phone queries related to disputed invoice

Research and analyze the disputes/deductions in ERP

Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution

Find opportunities and recommend solutions for process and automation improvements

Daily reporting of individual portfolios to track and monitor the past dues

You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact

You are a phenomenal teammate to process any adhoc request in a timely manner.

Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, effectively and expertly

Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you

Minimum qualifications

Graduation in any stream

Your are excellent in interpersonal skills

You have Meaningful work experience

Preferred Qualifications

Prior collections management experience shall be an added advantage