Assistant Vice President - Service Now Lead

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President Service Now Lead

In this role, you will be responsible for leading the ServiceNow practice, developing solutions for Genpact internal requirements, and if required, for external clients of Genpact.

Some of the areas of focus will include:

Driving Automation, Self Help, Self-Heal, Elimination, AI Chatbot

Driving standardized solutions by implementing and facilitating technical standards, processes, and procedures

Driving consistency in common processes across the globe & standardization to have established, time-tested processes to decrease ambiguity, drive quality, efficiency and increase employee morale.

Responsibilities

• Experience in driving large teams, leading the team remotely across geographies and evaluate performance.
• Guide and influence successful delivery of ServiceNow suite of modules and products implementation and improvements.
• Drive ServiceNow implementations and solutions and ensure that Service Delivery and Operations acceptance criteria are met in relation to People, Processes and Technology prior to inclusion to operations.
• In depth knowledge and experience of implementing and running ServiceNow products and modules including ITSM processes like Change Management, Incident Management, Problem Management, Service Request management, etc, Software Asset Management, Hardware Asset Management, CMDB, Discovery, Automations, Knowledge Management, ChatBots, NLU and AI based modules.
• Expertise in Defining Process and ensure the implementation within the Service Delivery Organization; exposure to ITIL Best Practices is vital.
• Excellent in Coordination with multi-functional teams and vendors for evaluation/rollout of new technologies
• Build relationship with business partners.

Innovative and solutioning demeanor

Qualifications we seek in you

• B-Tech, MCA, or MBA IT from a reputed university
• Experience in leading and driving ServiceNow engagements and programs with a focus on customer service and proven experience in a similar industry.
• Certifications in various modules and products of ServiceNow and ITIL Foundation certified.
• Good interpersonal skills

Preferred Qualifications/ Skills

Prior managerial experience including training and mentoring of manager, engineers, partners, and vendors.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training