Process Associate

Inviting applications for Process Associate / Process Developer - Fraud Chargeback

Position Overview
As a Fraud Chargeback Associate, your role will be focused on processing cardholder dispute transactions within established card network (Visa, Mastercard, Discover, AMEX, etc.) guidelines, and in alignment with federal rules and regulations. A Fraud Chargeback Associate ensures disputes and recovery efforts are processed within business parameters mitigate financial losses.

Responsibilities
Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z).
Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.
Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
Other related duties assigned as needed.

Qualifications we seek in you
Minimum qualifications
High school diploma or GED.
At least one year or call center, fraud, or banking experience.
Flexibility of shifts and to work overtime hours as per business requirements.
Competencies
Effective verbal and written communication skills.
Excellent customer service skills that build high levels of customer satisfaction.
PC knowledge and MS Office applications.
Detail-oriented with good organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Ability to work both independently and in a team environment.
Ability to maintain confidentiality.
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