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2082 Genpact Jobs
Process Associate
0-3 years
₹ 1.05 - 5.25L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
1 vacancy
Process Associate
Genpact
posted 9d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle all aspects of the dispute process in compliance with established card network mandates, federal and state rules and regulations.
- Review, research and initiate dispute inquiries from cardholders, financial institutions, and internal departments for the client.
- Ensure compliance with all federal and state regulations to resolve billing errors (including all aspects of Reg E and Z) .
- Handle Omni Channel inquiries from cardholders, financial institutions, and internal departments regarding disputes within established SLAs.
- Timely escalation as required to the appropriate resource issues that are unable to be resolved by the agent.
- Handles/resolves non-posted items, retrieval projects and authorization chargebacks.
- Meets the standards of the job, such as KPIs, quality standards, and adherence to schedule.
- Other related duties assigned as needed.
- High school diploma or GED.
- At least one year or call center, fraud, or banking experience.
- Flexibility of shifts and to work overtime hours as per business requirements.
- Effective verbal and written communication skills.
- Excellent customer service skills that build high levels of customer satisfaction.
- PC knowledge and MS Office applications.
- Detail-oriented with good organizational skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to work both independently and in a team environment.
- Ability to maintain confidentiality.
Employment Type: Full Time, Permanent
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What people at Genpact are saying
Rating based on 6.2k Process Associate
reviews
Anonymous · BFSI, Investments & Trading
in Noida
Quite job security comparison to other companies.
Companies culture depends on Manager's behaviour and they don't value employees concerns. The lower your position is the lead your concerns will be valued. Managers don't treat everyone equally. Their on paper value rules for employees are far away than floor reality.
- Salary - Poor+4 more
Process Associate salary at Genpact
What Genpact employees are saying about work life
Genpact Benefits
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