Consultant - Operations Analyst

Inviting applications for the role of Consultant Operations Analyst
The Operations Analyst I position is in direct support of all systems cloud based and in corporate data centers. This position is responsible for first level support requests related to operational support for Active Directory, Microsoft Exchange, M365 Applications, corporate backups, and monthly monitoring technologies. This position reports to the Corporate IT Operations Team Leader and works closely with the rest of the Operations and Technical Services Infrastructure teams.
Responsibilities
First level support managing Service Desk tickets in a timely fashion
Will be expected to follow Corporate IT Policies/Standards, operational processes, work instruction procedures and assist in troubleshooting after escalating to Local IT support or Systems Engineering staff.
Quickly identify and analyze system events through alert notifications and monitoring using automation utilities and take appropriate action
Works closely with the Management and peers to resolve support requests and operational activities of data center operations in both a physical and virtual server environment
Work hours on normal business days in addition to any planned or unplanned overtime
Monitor and apply updates to corporate-wide Servers and Workstations
Create and maintain work instructions at SOPs in support of the hosted data centers and internal/external customers.
Informs management in a clear, concise, and timely manner of any customer or technical issues.
Delivery of excellent service to consumers (internal and external)
Maintain a professional attitude and appearance while exhibiting a personable, polite and patient behavior at all times.
Perform other related duties and tasks as assigned or as become evident
Must adhere to Sarbanes Oxley an FDA policies and procedures

Qualifications include but not limited to
Experience in IT Support
Operational understanding of Active Directory, Microsoft Exchange, M365 Applications and Other Microsoft Technologies
Prefer experience with patch management, backup software and hardware, operational monitoring software, terminal services, and other related Microsoft technologies
Strong troubleshooting skills to triage issues related to IT systems and applications
Excellent customer service Skills
Must be able to engage in problem-solving skills to help identify and solve potential issues
Associates degree or equivalent from college or technical school or six months to 1-year related experience and or training or equivalent combination of education an experience

Languages English
Coverage EMEA Region coverage / US Eastern Time Zone Coverage

Qualifications we seek in you
Minimum Qualifications/Skills
Bachelor s degree in computer science, Information Technology, or a related field.

Effective problem-solving and troubleshooting skills.

Strong communication and interpersonal skills.