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2031 Genpact Jobs

Management Trainee - Customer Service

0-2 years

Ahmedabad

1 vacancy

Management Trainee - Customer Service

Genpact

posted 18d ago

Job Role Insights

Flexible timing

Job Description

Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and challenges for the project
Ensure Adherence to daily SLA s
Leading, developing, and motivating Team Leaders/Front Line Manager s to encourage agents to deliver best-in-class service across all stages of the customer journey
Anticipate and plan for new business. Device strategies to ensure the growth of program along with identifying and implementing process improvement that will maximize output and minimize cost
Developing strong working relationships with key internal and external stakeholders to achieve business objectives
Review financial information and adjust operational budgets to promote profitability
Manage Hiring and ensuring that the process always has appropriate levels of skilled resource
Monitor Quality metrics, provide insights & analysis and offer recommendations to the QA team
Create weekly/monthly review decks which covers executive summary, Highlights, Lowlights, RCA and effective action plans and present the same to the client and internal leadership
Qualifications we seek in you
Minimum Qualifications/ Skills
Any Graduate
Managing the UPI or online payment apps
BPO Back office operations or handling tickets
Stakeholder management
Excellent Analytical & Communication skills
Self-motivated and execution-oriented
Ability to work on Multi Tasks and should be flexible
Team worker and should have people/peer management experience
Customer Management exposure and good presentation skills are a must
Ability to work & communicate with people across the organizational unit
Good interpersonal & Management skills
Preferred Qualifications/ Skills
MS-Office skill (Advance Excel)
Project management experience
Relevant experience in a BPO/KPO

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Management Trainee roles with real interview advice

Top Genpact Management Trainee Interview Questions

Q1. What do you mean by balance sheet reconciliation could you explain briefly?
Q2. What's the difference between Intercompany and Intracompany?
Q3. what is the 3 way or 2 way checking in AP profile
View all 126 questions

What people at Genpact are saying

3.7
 Rating based on 2.3k Management Trainee reviews

Likes

Nothing. It was the biggest mistake of my life that I joined genpact.

    Dislikes

    Work culture, toxicity, no work life balance and no professionalism, not safe for girls, male employees harrase female employees and when female employees go and complaint about it, management blames it on them instead of investigating it.

    • Salary - Poor
      +6 more
    Read 2.3k Management Trainee reviews

    Management Trainee salary at Genpact

    reported by 19.1k employees
    ₹1.6 L/yr - ₹8.5 L/yr
    16% less than the average Management Trainee Salary in India
    View more details

    What Genpact employees are saying about work life

    based on 30.2k employees
    61%
    84%
    69%
    58%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Genpact Benefits

    Work From Home
    Job Training
    Soft Skill Training
    Cafeteria
    Health Insurance
    Team Outings +6 more
    View more benefits

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