Assistant Manager - Service Now-L2 and L3 Operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of Assistant Manager Service Now-L2 and L3 Operations

In this role, you will be responsible for application development on Service Now Application.

You need to co-ordinate with Business and suggest robust solution against any requirement.

In this process you need to connect with Business and understand business requirement , further need to work on in house or vendor-based solution.

Responsibilities:

• Relevant years of IT experience on ServiceNow platform.

• Should have experience of managing the team.

Providing direction and support for IT solutions that enhance mission-critical business operations

• Monitoring system performance to ensure everything runs smoothly and securely.

• Skilled and experienced in solving complex problems related to them and can help the L1 team solve problems

• Candidates must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment.

• Good experience with ServiceNow ITSM, ITOM

• Excellent Knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features

• Experience in configuring and developing on ServiceNow platform

• Practical experience with Agile methodologies

• Also Should have handled Multiple upgrades for Servicenow .

• Keep technical skills and product knowledge up to date through self-efforts and internal training.

Qualifications
Minimum qualifications

• B.E./ B.Tech /MCA in Computer Science

• Well versed with software engineering techniques SDLC.

• Experience with Office 365.

Preferred qualifications

Prior experience in SAAS based application support.

• Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP) and their data services.

• Excellent problem-solving, analytical, and critical thinking skills.

• Strong communication and collaboration abilities, with the ability to work effectively in cross-functional teams.

• Passion for staying up-to-date with the latest advancements in data science, machine learning, and related technologies

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training