Senior Principal Consultant - Service Now

In this role, you will provide technical leadership to the team work closely with client enterprise architecture team and client ServiceNow Teams

Responsibilities

Provides technical leadership to the team

Creates and maintains a detailed view of the existing architecture

Designs and collaborates with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document.

Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture.

Ensures technical governance process and policies are being adhered to.

Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions.

Creates and maintains a detailed view of integrations

Creates and maintains a Technical Implementation Roadmap.

Resolves technical escalations, including responding to defects

Participates in process workshops

Works closely with client enterprise architecture team and client ServiceNow Teams

Periodically Reviews Configuration to ensure Platform health

Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan

Reviews design and code per sprint to ensure quality

Provides hands on assistance with the detailed design and implementation approach of selected projects.

Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client.

Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem.

Assists in migrating configuration across instances

Support COE in continuous development of training paths for professional advancement.

Contribute to ongoing definition of best development and solution practices.

Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you

Minimum Qualifications

Certified System Administrator (CSA) plus one Mainline certification (CSM / HRSD/ITSM/GRC etc.)

Excellent communication Skills for client facing roles.

Hands on Experience on Projects

IT Graduate

Preferred Qualifications/ Skills

B.Tech / MCA / M.Tech / BSc (Computer) / B.E.