Associate - Product Technician

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Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Associate, Product Technician Responsibilities

Import, process, validate and edit data transmitted from the Field organization.

Create and validate accurate and timely reports, data and invoices and distribute as per project specifications.

Meet all customer and internal deadlines.

Track and report on the status of projects in production.

Utilize tools to process data based on specific customer requirements.

Adhere to quality assurance standards.

Follow standard procedures, and processes including the use of required checklists.

When required, provide telephone support for the field personnel and customers.

Maintain and update various databases that support projects.

Track and report time spent on various projects and customers.

Contribute to other projects, plans and teams not specifically noted above, to achieve the goals of the Company.

Be trained on other team tasks to provide support and transition within the Delivery Group as needed

Qualifications we seek in you

Minimum qualifications

Ability to learn processes, procedures and software independently and quickly.

Demonstrated knowledge of Microsoft computer software to include Access, Excel and Word.

Highly organized and detail oriented.

Must understand the concept of databases.

Knowledge of GIS a plus but not required.

Excellent oral and written communication skills.

Ability to handle multiple projects simultaneously.

Must be willing and able to work independently and as a member of a team

Commitment to supporting all Company policies

Preferred qualifications

Willingness to work varied hours whenever necessary to achieve the desired results.

Must maintain a satisfactory attendance record.

Embrace core values of the Company.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training