Assistant Vice President, SCM - Lead To Cash

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Assistant Vice President , SCM - Lead to Cash .

In this role, AVP, Lead to Cash, will help carry out the strategic vision for Lead to Cash team working closely with global clients. This role is a leadership role reporting to Lead to Cash Lead, that will require a candidate who can lead the L2C operations, lead transformation/transition, and manage stakeholders, strong control environment, quality assurance and process automation and develop a strong performing team.

Responsibilities

• Lead the transitions and Knowledge management for Lead to Cash (Q2C), ensuring strong understanding of business and current landscape, hiring best talent from industry

• Lead the L2C operations in India by setting up a high performing team to deliver on business expectations

• Work with Sales and Account Management to strategize and develop product pricing for prospective and existing businesses while ensuring its competitiveness and alignment with corporate objectives .

• Review as is business requirements and ways of operating and recommend solution for E2E process improvements and standardization.

• Identify and collaborate effectively with various business stake holder globally to solve key business challenges through implementing best practice solutions involving process change, configuration, and or customization.

• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

• Work with global business and shared services groups to define standard KPI/metrics, Service Levels that supports decision making including processes like, Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable

• Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels and make appropriate adjustments to meet the requirements of the business

• Partner with Sales, Business and Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs

• Lead development of global Lead to Cash working closely with counterparts for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements

• Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business

• Lead standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department

• Ensure strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)

• Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of Q2C processes using lean six-sigma tools

• Work with Finance and Technology partners to build/support technology Implementation roadmap

• Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management.

• Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams.

• Actively works with HR and Learning and Development to establish learning path and career path for Q2C teams and ensuring high engagement within the teams

• Develop a balance score-card view

Qualifications we seek in you

Minimum Q ualifications / Skills

• Bachelors degree

• Relevant years of professional experience including relevant years of experience in Order Management/Quoting and Contracting

Preferred Q ualifications / Skills

• Good knowledge of accounting and financial processes and knowledge on ASC 606 is preferred .

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training .