Management Trainee - Customer Service - TQP Lead

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Business Training & Call Quality, Management Trainee Customer Service

In this role, you will support the overall organization s strategy and help the business grow through its training and call quality improvement initiatives, and develop and handle performance of the training and quality team .

Conduct training needs assessments to identify knowledge gaps and areas for employee development

Design and develop comprehensive training programs, including curriculum creation, choosing appropriate delivery methods (e.g., classroom instruction, e-learning modules, on-the-job training)

Manage and coach internal training staff, providing guidance and support to enhance their delivery skills

Evaluate the effectiveness of training programs through metrics and feedback mechanisms

Collaborate with various departments (e.g., HR, Operations) to align training initiatives with overall business objectives

Deliver training sessions effectively, utilizing strong adult learning principles and engaging instructional techniques

Minimum Qualifications/ Skills

Bachelors degree (Any)

Should have been a part of the training and or quality function or holding a training and quality assurance experience.

Good communication skills, should be in a position to handle multiple stakeholders.

Should be able to mentor & coach the Quality Analysts and Trainers

Self-starter & strong people connect

Experience in supporting Tech/ Semi Tech processes (preferred)

Good excel & PPT skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X , Facebook , LinkedIn , and YouTube . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.